Whether it be family, friends, romantic or business, a good relationship is the basis for a successful endeavor. Any relationship takes work -- to build it with a strong base and a foundation of trust.
The partnership/relationship Lydia and I have formed is one that started out as a romantic endeavor. As we have nourished and worked at our relationship, love has blossomed and bloomed from two lonely flowers into a rose garden.
As for some of our other relationships, they may have begun as small friendships or business transactions, but they grew into unfailing devotion. Take Frank's Produce in Pike Place Market, for example. I started using his services
while I was the chef at The Red House in Renton. We wanted to use more local and seasonal produce and the major supplier couldn't get local at a reasonable price. It started slowly -- a few things here and there. Then, I was making a trip to the Market each week to see what was fresh and in season. Soon, Frank was calling a day or two before I placed my order each week to let me know what was new and fresh. Even though I have moved on to a different restaurant, I still shop at Frank's for personal use and experiments for
La Bocca.
I know we have spoken at length about using local, organic -- the small producer -- but I also have developed a relationship with Chuck P. from Sysco. Before you condemn me for using the "big guy," read the article in the April '09
Saveur by Indrani Sen titled "Greener Giant: Can an Emblem of Industrialized Food Also Stand for Sustainability?" This is a great piece and if you get a chance, check it out.
It points out several reasons for my devotion to this specific person and the company he represents. Chuck is not just a sales rep; he is a student of the restaurant business. He is always happy to show me new products or bring me samples of interesting food stuffs. If for whatever reason I need something on the fly or I ran our (or just plain forgot to order it), he won't hesitate to bring it out to me. Not all reps are as willing to go above and beyond, especially when it's my mistake, but Chuck never gives it a second thought to run me out something, even if it's small. Chuck has built this relationship and has earned my loyalty.
I'd like to tell you about my current kitchen staff as well. They are a couple of young men who have become an indispensable part of my daily life. We started out a little shaky, not really sure if we could trust each other. But, the three of us have grown into an inseparable team. We work as one with very little conversation. They know I'm not going to ask them to do something I wouldn't do myself. Our relationship is built on the trust that I will do what I promise and so will they. I will not let them get in over their heads and will teach them as much as possible, and in turn, I trust my boys to do their best, show up on time and do as I ask.
So, to bring this all back to La Bocca -- essentially, we want all who work with us, from the sales reps to the dishwashers to the front-of-the-house staff to feel invested in our unique relationship to our customers. We want our restaurant to feel like a family or maybe a friend's home where dad is a really good cook and there are always leftovers. We want to be able to greet our customers by name, to know their likes and dislikes. And, we want every new relationship we form to add to our ever-growing circle of friends.